Order Policies

Ordering Information

You can place your order online using Visa, Mastercard, Discover, AMEX or PayPal. If you prefer not to place your order online, you may place your order by telephone at (800)239-8149 (8:30am-5pm EST Mon-Fri). If you would like to mail your order, please call us for instructions on how to do so. If you have any questions prior to ordering, you can reach us at (800)239-8149. We do not accept personal checks. There will be times, due to unforeseen circumstances, that an item listed as in stock will be out of stock or discontinued. If there is a problem with the availability of any of the items on your order ( i.e., if an item is discontinued or is not in stock), we will contact you by telephone. Our goal is to provide our customers with quality merchandise and competitive to-your-door pricing.

Freight Policy

We pay freight on Fastener orders over $100 being shipped to anywhere within the contiguous US. Shipping costs for deliveries outside of the contiguous US will be calculated and added to the items total. We pay freight for E-Z Mix Cup or “Supplies Only” orders over $150 or any amount of these items when added to a qualified Fastener $100+ order. Storage cabinets and E-Z View Clear Cans F.O.B. our warehouse.

Shipping Policies

As of 01/01/2018 we started shipping worldwide. If you are outside of the United States, and are having problems placing an order through our website, please call or email us for assistance. Most items being delivered within the contiguous US will ship FedEx ground or USPS Priority. There are, however, larger items that must travel via an oversize or truck freight service. A handling charge may apply on such deliveries and is above and beyond our regular shipping fee. If we find that a handling charge would apply to an item that does not have the charge listed on the website, or if we find that additional shipping charges are required to process your order based on your location or on the composition of your order, we will call you for your approval before processing and shipping your order. Our goal is to provide our customers with quality merchandise and competitive to-your-door pricing. If your order must travel via truck freight, we will forward your contact information to the carrier so their driver may contact you to arrange delivery.

Free Shipping
Items noted as having free shipping will only ship for free to the contiguous United States (lower 48).

Freight Shipping
Items noted as being shipped via freight are currently limited to shipping within the contiguous United States (lower 48). Freight charges include transportation only. Any additional services required, such as liftgate, inside delivery, etc. are the not included in this fee and will be charged to your payment method if requested/used.

Canadian Shipping
The shipping cost provided on our cart and checkout pages for all orders being delivered to Canada only covers the transportation costs. Upon arrival at customs, you may be responsible for paying duties, taxes, brokerage fees, or other fees related to importing these products. These costs are your responsibility and are to be paid directly to customs prior to them releasing your goods.

Some items listed on our site may not reside in our warehouse and may have to be shipped directly from one of our suppliers. If this is the case, it may add one to two weeks onto our normal delivery time. If your order contains such an item(s), we will contact you to inform you of the revised shipping timeframe.

International Shipping
The shipping cost provided on our cart and checkout pages for all orders being delivered outside of the contiguous United States only cover the shipping, or transportation, charges. Any applicable duties, taxes, brokerage fees, etc. would be in addition to this, and are the responsibility of the customer. Once your package(s) gets to your local customs center, you will be contacted regarding these additional fees and will need to pay them prior to your package(s) being delivered. If you have any questions regarding these fees, please contact your local customs center prior to placing an order.

Address Correction Policy
If your address is incorrect on your order, please call us as soon as possible so that we can change it for you. If your order has not shipped yet, there will be no charge to correct the address. If the order has already shipped, carriers charge a redirect fee to modify the shipping address. This fee is usually between $10 and $13. If you require a redirect after a package ships, this fee will be applied to your original payment method.

Return Policy

We make every effort to ensure your satisfaction with our merchandise and service. In the event that you need to return an item, please observe the following guidelines:

You must call (800)239-8149 for return authorization – returns will not be accepted unless you do so. Some of our items are drop shipped and, if returned, must go directly back to the manufacturer. If you return these items to us without authorization, we will have to ship the product back to the manufacturer at your expense.
Returns must be received within 30 days of invoice date and must be accompanied by a copy of the original invoice.
Unless an item has been shipped in error by us, or is defective, all returns are subject to a 20% restocking fee. Other fees may also apply based solely on our discretion and on individual circumstances. No refunds will be given on shipping unless return is due to our error or to damage.
Returns must be sent freight prepaid. Freight collect shipments will be refused.
Please package your return carefully and insure your shipment. We will refuse delivery of damaged products.
We do not accept returns on the consumable products that we sell (for example, ZeroRust products, Silaprene adhesive, Au-ve-co sealer, Rusfre products, etc.).
Unless proven to be defective, we do not accept returns on certain special order products that we sell (for example, Blair Tornado II paint shakers, seat covers, carpet/vinyl flooring, yardage cut-to-order, embroidered items, etc.).
It is always to your advantage to request color swatches for dash covers, door panels, carpet and vinyl flooring, or seat covers as we do not accept returns based on color dissatisfaction on any of these products.
Merchandise that has been altered, shows signs of installation, is torn, marked, soiled or glued, or is not in its original packaging or new condition will not be accepted for return – No exceptions. Please be sure the item works for your application before you alter it – if you alter it, it’s yours.
If you have made a return, please allow 1-2 credit card billing cycles for your refund to appear.

Damages / Shortages Policy

Delivery of merchandise in good condition is the responsibility of the carrier. If possible, inspect your order in the presence of the driver. If there is any damage, refuse delivery of the package. If you have taken delivery of the package and damages are discovered, call the carrier immediately for an inspection. In either instance, call us as soon as possible at (800)239-8149 to inform us of the damages. If you have taken delivery of the package, it is important that you keep all packing materials intact. The carrier will return to pick up the package at no cost to you. DO NOT return ship the package at your own expense. If you do this, you, in effect, become the shipper and recovery of the loss becomes your responsibility. Regarding damages, it is important to note that sheet metal parts are very susceptible to slight damage due to the nature of the product and the method of shipment. No credit will be issued for sheet metal that has small pecks, dings, scratches or other minor flaws. Any body panel, either reproduction or factory original, requires minor body work when installed. Claims for shortages must be made within 5 days of receipt of order.

Disclaimer

Henry’s Automotive Warehouse will not be held responsible for any damage or loss caused by delays, failures, or any other consequential damage arising from any cause whatsoever, nor for the labor, transportation or any other charges incurred in the replacement or repair of a defective item. We are not trained automotive technicians–you should contact a repair shop for technical advice. We shall not be liable for personal or mechanical damage caused by the use or misuse of products. We are not responsible for typographical errors or errors in production or pricing. We reserve the right to substitute products of similar nature and quality. Manufacturers names (i.e., GM, GMC, General Motors, Chevrolet, Chevy, Ford, Jeep, Dodge, Chrysler, Toyota, Nissan, Volkswagen, Honda, Subaru, Oldsmobile, Olds, Buick, Plymouth, etc.) are used for reference only – we do not claim to be, and are in no way affiliated with, these companies. We reserve the right to refuse service or shipment to anybody for any reason. All information on this site (including pricing) is subject to change without notice.